Commonly Asked Questions

Consider checking out T-Mobile’s FAQ area before contacting customer service. Common inquiries concerning services, plans, billing, and other topics can be addressed here.

Verifying the Status of Submissions

You can utilize T-Mobile’s online submission status checker to find out the status of a submission. You can check the status of your request or application here quickly and easily, saving you the trouble of calling customer support.

Making Support Requests for General Assistance and Non-Device Offers with T-Mobile
You have two primary choices if you need general help or have questions concerning non-device offers:

From a T-Mobile phone: Dial 611
From any phone: Call 1-800-937-8997
T-Mobile Device Offers

To address any questions or concerns you may have regarding T-Mobile device offers, please get in touch with the T-Mobile Promotions Customer Care team at:

Dial (877) 470-3619
Availability: 8 a.m. to 10 p.m. ET Monday through Friday, 9 a.m. to 8 p.m. ET on Saturday
Sam’s Club or Costco Member Benefit Plans
Use the following contacts for help with Sam’s Club or Costco Member Benefit Programs:

Dial 611 from a T-Mobile phone.
Toll-free number: 1-800-937-8997
You can be sure you’re getting in touch with the appropriate department for your needs by using these contact methods. The T-Mobile customer support team can assist with a variety of problems, ranging from account inquiries to technical assistance.

Recall that you can expedite the process by having your account information on hand when you place the call.

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