T-Mobile gives you a number of easy ways to receive the assistance you require, whether you’re seeking for answers to often asked questions or you need to check the status of your application.
Commonly Asked Questions
Consider checking out T-Mobile’s FAQ area before contacting customer service. Common inquiries concerning services, plans, billing, and other topics can be addressed here.
Verifying the Status of Submissions
You can utilize T-Mobile’s online submission status checker to find out the status of a submission. You can check the status of your request or application here quickly and easily, saving you the trouble of calling customer support.
Making Support Requests for General Assistance and Non-Device Offers with T-Mobile
You have two primary choices if you need general help or have questions concerning non-device offers:
From a T-Mobile phone: Dial 611
From any phone: Call 1-800-937-8997
T-Mobile Device Offers
To address any questions or concerns you may have regarding T-Mobile device offers, please get in touch with the T-Mobile Promotions Customer Care team at:
Dial (877) 470-3619
Availability: 8 a.m. to 10 p.m. ET Monday through Friday, 9 a.m. to 8 p.m. ET on Saturday
Sam’s Club or Costco Member Benefit Plans
Use the following contacts for help with Sam’s Club or Costco Member Benefit Programs:
Dial 611 from a T-Mobile phone.
Toll-free number: 1-800-937-8997
You can be sure you’re getting in touch with the appropriate department for your needs by using these contact methods. The T-Mobile customer support team can assist with a variety of problems, ranging from account inquiries to technical assistance.
Recall that you can expedite the process by having your account information on hand when you place the call.